Returns & Shipping Policy

Effective Date: November 12, 2026

Every Meowaukee® piece is printed just for you after you order it, so we can’t put a return back on the shelf. Here’s what that means, and how we make it right when something goes wrong.

Made to Order, So All Sales Are Final

Because every item is made to order, all sales are final. We can’t accept returns or exchanges for a change of mind, the wrong size, or a color that looks different than it did on screen. Please check the size chart on each product page before you order.

Damaged, Defective, Misprinted, or Wrong Items

If your order arrives damaged, defective, or misprinted, or we sent the wrong item, contact us within 30 days of delivery at colleen@meowaukee.org with:

Your order number
A short description of the problem
A clear photo of the item (and the packaging, if it was damaged in transit)

You don’t need to send the item back. Once we confirm the problem, we’ll send a free replacement or refund you to your original payment method. Replacements are available even after a limited drop has closed. We can’t accept claims after the 30-day window, so please check your order when it arrives.

Lost or Missing Packages

You’ll get tracking once your order ships. If your package hasn’t arrived, contact us no later than 30 days after the estimated delivery date and we’ll work with our fulfillment partner to find it or replace it.

If tracking says delivered but you don’t have it, check with neighbors and your local post office first, since packages sometimes turn up a day or two later. Still missing? Let us know and we’ll help however we can.

Wrong or Incomplete Addresses

Please double-check your shipping address at checkout. If a package comes back to us because of an address entered at checkout, we can reship it once you cover the new shipping cost. Returned packages that go unclaimed for 30 days can’t be reshipped.

Changes & Cancellations

Regular orders go into production quickly. Email colleen@meowaukee.org as soon as possible; we can only change or cancel orders that haven’t started production.
Pre-orders can’t be canceled or changed once they’re placed and paid for, because production is planned around the orders we receive. The one exception: if we miss the estimated ship date, you can choose to cancel for a full refund (see Shipping below).

Shipping

Free shipping. Shipping is built into our prices, so checkout always shows free shipping.
Where we ship: the United States only.
Timing. Each item is made when you order it, so delivery time is production time plus transit time. Estimates appear on product pages and at checkout. Pre-order drops ship after the drop closes, on the estimated date shown on the product page.
Delays. If we can’t ship by the date we gave you, or within 30 days if we didn’t give one, we’ll tell you and give you the choice to accept the delay or cancel for a full refund, consistent with the FTC’s Mail, Internet, or Telephone Order Merchandise Rule.
Items in one order may arrive in separate packages.

Refunds

Approved refunds go back to your original payment method, generally within 5 to 10 business days of approval. Depending on your bank or card issuer, it may take another billing cycle to show on your statement.

Questions?

We’re happy to help. Reach us at:

Meowaukee LLC
6302 Cedar Street, Wauwatosa, WI 53213
colleen@meowaukee.org